Refund policy

RETURNS AND REFUNDS

ALL SALES ARE FINAL

We do not accept returns. Orders cannot be returned or refunded for change of mind, over-ordering, incorrect quantity, or because a product was not suitable for the assembly it was bought for.

Please confirm your quantities and product selection before ordering. If you are unsure which product your assembly requires, contact us before you buy and we will help you specify it correctly.

THE ONLY EXCEPTION: DAMAGED OR INCORRECT SHIPMENTS

We will replace or refund product that arrives damaged, or product we shipped in error.

IF YOUR SHIPMENT ARRIVES DAMAGED

You must do all three of the following: 

1. Note the damage or shortage on the delivery receipt BEFORE you sign it.
2. Photograph the damage before the driver leaves.
3. Contact us within 48 hours at service@atlanticleak.com or 888-696-6429.

A delivery receipt signed clear, with no damage noted, forfeits the claim. This is how freight carriers operate and we cannot recover a claim without that documentation. Please inspect every shipment before signing.

IF WE SHIPPED THE WRONG PRODUCT

Contact us within 14 days of delivery. We cover return freight and correct the order at no cost to you.

FREEZE DAMAGE

Conductive primer is water-based and is destroyed by freezing. Freeze damage is not covered, in transit or on site. The product requires storage above 45 degrees Fahrenheit. If we held a shipment for freezing weather and you asked us to ship it anyway, that risk is yours.

REFUNDS

Where a refund is approved, it is issued to the original payment method within 10 business days of us receiving and inspecting the returned product. Original freight charges are not refundable.

Atlantic Testing Services
6 Vanderburg Rd, Marlboro, NJ 07746
888-696-6429 | service@atlanticleak.com